Rural Housing Service – Multifamily Housing New Reserve Request Submission Processs

HUD
Written By Renee Reithel

MULTIFAMILY HOUSING STAKEHOLDER ANNOUNCEMENT

On December 9, 2025, Rural Development sent out the following Stakeholder Announcement:

The U.S. Department of Agriculture (USDA) Rural Development’s Office of Multifamily Housing (MFH) is notifying borrowers, management agents, and lenders of upcoming modernization changes to the reserve request withdrawal process.

As part of the Administration’s priorities to streamline and modernize government services, the MFH Field Operations Division (FOD) has taken steps to automate and centralize reserve request withdrawals. The new central intake process will provide stakeholders with a consistent and timely review process of reserve requests, enhancing customer service, reducing administrative and cost burdens to customers, and lowering the impact to the American taxpayer.

Customers will transition to a new process which includes a few simple steps to submitting reserve requests in the future.

Beginning on the implementation dates listed below, borrowers must submit reserve requests via email to: RD.MFH.Submissions@usda.gov with the following information and materials. Submissions not containing the correct information or formatting will be returned and not processed.

The submitted email must contain:

Subject Line Format
Borrower ID (9-digit number) – Project Number (3-digit number) – Reserve Request – Property Name
Example: 123456789-123-Reserve Request-ABC Manor

Required Attachments

  • Form RD 3560-12 (OMB No.: 0575-0189) submitted as a stand-alone attachment. The filename must include “3560-12”.

  • Invoice(s) that match the reserve request, submitted as additional attachments.

Reference Materials
Reserve requirements are outlined in the HB-2-3560 MFH Asset Management Handbook, Chapter 4. 

Implementation Timeline

  • Northeast Region: CT, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT, WV – Effective January 15, 2026

  • Midwest Region: IA, IL, IN, KS, MI, MN, MO, ND, NE, OH, SD, WI – Effective January 15, 2026

  • West Region: AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WA, WY – Effective February 5, 2026

  • South Region: AL, AR, FL, GA, KY, LA, MS, NC, OK, PR, SC, TN, TX, VI – Effective February 5, 2026

Contact Information

Questions may be directed to your applicable regional Field Operations contact:

Register to attend one of our two upcoming Stakeholder meetings to learn more at either 11:00AM EST January 15 at this link or 11:00AM EST February 5 at this link.

Renee Reithel

Renee has 15+ years of experience in the public relations and graphic design fields. It has been said Renee is a little odd—she understands the left- and right-brain sides of the industry. Her blend of skills works for the advantage of Rooted Red Creative as she makes sure everything from the writing to the design to the organizational side of your campaign is handled with care.

https://www.rootedred.com
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