Rural Housing Service – Multifamily Housing New Reserve Request Submission Process
The U.S. Department of Agriculture (USDA) Rural Development’s Office of Multifamily Housing (MFH) is notifying borrowers, management agents, and lenders of upcoming modernization changes to the reserve request withdrawal process.
As part of the Administration’s priorities to streamline and modernize government services, the MFH Field Operations Division (FOD) has taken steps to automate and centralize reserve request withdrawals. The new central intake process will provide stakeholders with a consistent and timely review process of reserve requests, enhancing customer service, reducing administrative and cost burdens to customers, and lowering the impact to the American taxpayer.
Customers will transition to a new process which includes a few simple steps to submitting reserve requests in the future.
Beginning on the implementation dates listed below, borrowers must submit reserve requests via email to: RD.MFH.Submissions@usda.gov with the following information and materials. Submissions not containing the correct information or formatting will be returned and not processed.
The submitted email must contain:
Subject Line Format Borrower ID (9-digit number) – Project Number (3-digit number) – Reserve Request – Property Name Example: 123456789-123-ReserveRequest-ABC Manor
Required Attachments
Form RD 3560-12 (OMB No.: 0575-0189) submitted as a stand-alone attachment. The filename must include “3560-12”.
Invoice(s) that match the reserve request, submitted as additional attachments.
Reference Materials Reserve requirements are outlined in the HB-2-3560 MFH Asset Management Handbook, Chapter 4.
Implementation Timeline
Northeast Region: CT, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT, WV – Effective October 23, 2025
Midwest Region: IA, IL, IN, KS, MI, MN, MO, ND, NE, OH, SD, WI – Effective October 23, 2025
West Region: AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WA, WY – Effective November 13, 2025
South Region: AL, AR, FL, GA, KY, LA, MS, NC, OK, PR, SC, TN, TX, VI – Effective November 13, 2025
Contact Information
Questions may be directed to your applicable regional Field Operations contact:
Northeast: MFHFODNortheast@usda.gov
Midwest: MFHFODMidwest@usda.gov
West: MFHFODWest@usda.gov
South: MFHFODSouth@usda.gov
Register to attend one of our two upcoming Stakeholder meetings to learn more at either 11:00AM EDT October 23 at this link or 11:00AM EST November 13 at this link.
